FAQ

Embroidery

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Can we amend the colours?

If after viewing the sample you decide to amend the colours chosen, yes.

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Can you post my order?

Yes, we can arrange delivery on request. Please note, price of postage will be added to total cost.

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Can you print onto material/garments?

No, at current, we only embroider materials/garments.

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Can you supply the garments?

Yes, we have an online catalogue that you can choose from.

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Do you provide refunds?

Only under shop error.

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Does adding colour increase the price?

No, it is the same price for all designs no matter the colours.

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How do I send a logo/design to you?

Through email by PDF format.

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How do we pay?

You can pay by cash, card or VAT invoice.

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How long to complete order?

Approximately 2 weeks to complete order.

Time will vary depending on size and complexity of order.

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How much to embroider a logo?

Prices range from £5 on the front upper chest and from £7.50 for the back of a garment.

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How much to embroider a name on a garment/teddy?

From £3.50, dependent on how many letters the name contains.

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Is there a set up cost?

Yes, there is a one-off payment for first time customers.

£20 for one logo or £30 for two logos of the same logo at different sizes.

Once these designs are in our system, logos will cost from £5 each.

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What is the min/max sizes you can do?

Biggest frame is 360mm x 200mm

Smallest frame is 40mm x 60mm 

Recycling

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I am a regular van collection customer & need an uplift

Please contact us on info@morayreachout.org.uk or call 07522351513.

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What do you recycle?

  • Aluminium and washed steel cans
  • Plastics Type 1 (PET) and Type 2 (HDPE)
  • Milk and Cream Bottles Rinsed
  • Bottle tops (leave off the bottle)
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What don’t you recycle?

  • Oven trays
  • Styrofoam
  • Food trays that are not PET 1 or 2
  • Plastic bags
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What is the van collection timetable?

You can view a calendar on our MRO Recycling page with all the collection days which can be added to your own personal calendar.

Please note that these are subject to change due to staff shortages or dangerous weather. Any changes will be posted onto our Facebook.

Art Yarn

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How do I clean MRO Art yarn Products?

It is strongly recommended that all products using our wool should be hand-washed.

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Should I only buy wool in winter?

No, wool it great in both warmer and cooler climates as it helps regulate body temperature because it is an absorbent fibre. It helps aid your body’s natural cooling system.

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What is the lead time for the hand-spun wool?

This is all dependent on our staff, volunteers and trainees.

As our charity is trainee focused, we only go at a pace comfortable to them.

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Where do you source your wool?

All of MRO wool comes from our own Shetland sheep or other local farmers.

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Will wool fade in colour?

Natural wool will retain its bright, rich colour without fading more so than other materials.