Refunds & Returns Policy


Return & Refund Policy

Thanks for shopping at Moray Reach Out.

If you are not entirely satisfied with your purchase, we’re here to help.


Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us off your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.


Refunds and Returns Policy

  • Returns – You have 21 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all MRO tags still attached. Your item needs to have the receipt or proof of purchase. After 21 days, all sales are final and refunds will not be accepted.
  • Refunds – Once we receive your item, we will notify you that we have received the product and we will then inspect it. Once inspection is complete, we will immediately inform you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-5 working days, depending on your card issuer’s policies.
  • Shipping – You will be responsible for the cost of returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us – If you have any questions on how to return your item to us, call us on 01542 834434 or email