Tel: 01542 834434 | Email:   info@morayreachout.org.uk

Terms and Conditions

These terms and conditions (the “Terms and Conditions) govern the use of morayreachout.org.uk (the “site”). This site is owned, and operated Moray reach out. This site is an ecommerce website.

Intellectual Property

All content published and made available on our site is the property of Moray Reach Out and the sites creators. This includes but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.

Accounts

When you create an account on our site you agree to the following:

  1. You are solely responsible for your account on the security and privacy of your account including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these terms and conditions.

Sales of Goods

These terms and conditions govern the sale of goods available on our site.

The following goods are available on our site:

  • Yarn
  • Hats
  • upcycled products
  • thrift items
  • gifts
  • and other handcrafted products

We are under a legal duty to supply goods that much the description off the goods you order on our site.

These terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk.

We reserve the right to modify reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our site:

  • Credit Card
  • PayPal
  • Debit
  • direct debit
  • Bank transfer
  • Apple Pay

When you provide us with your payment information you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these terms and conditions, we reserve the right cancel or reverse your transaction.

Instore Gift Vouchers

  • These vouchers are non-refundable and cannot be exchanged for cash in part or full.
  • Not applicable for online purchases.
  • Vouchers will become invalid 5 years after purchase.
  • When the voucher is not used in full, the remaining balance will be written and authorised by the employee at the till.

Consumer Protection Law

Where the sale of goods act 1979, the consumer rights act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded; these terms and conditions will not limit your legal rights and remedies under that legislation. If there is a conflict between these terms and conditions and that legislation, the mandatory provisions off the legislation will apply.

Limitation of Liability

Moray Reach Out and our directors, officers, agents, employees, subsidiarise and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the site.

Indemnity

Except where prohibited by law, by using this site you indemnify and hold harmless; Moray reach out and our directors, officers, agents, employees, subsidiarise, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees rising out of your use of our site, or your violation of these terms and conditions.

Applicable Law

These terms and conditions are governed by the laws of the country of Scotland.

Severability

If at any time any of the provisions set forth in these terms on conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal, and the rest of these terms and conditions will still be considered valid.

Changes

These terms and conditions may be amended from time to time in order to maintain compliance with the law, which may alter how we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these terms and conditions or post a notice on our site.

Contact Details

Please contact us if you have any questions or concerns.

What is the Retail Gift Aid Scheme?

The Retail Gift Aid Scheme is an HMRC approved way for charities such as Moray Reach Out (MRO) to claim Gift Aid on income from the sale of donated goods. Scottish Charity No. SC024726

How to join the Retail Gift Aid Scheme

If you would like MRO to claim Gift Aid on the amount it receives from the sale of your donations, you should complete the Gift Aid Declaration on the reverse side of these Terms and Conditions and hand it into our shop. By doing so, you are confirming that:

  • you are the owner of the donations you bring into the shop for sale;
  • you would like us to act on your behalf as your agent in selling the donations you provide to us;
  • you would like MRO to claim Gift Aid on the Net Proceeds it receives from the sale of those donations;
  • you are a UK taxpayer and the statements you make in the Gift Aid Declaration are correct.

You will be given a unique Donor ID number which we will use to identify your goods so that we can track the money generated from the sale of your donations. These T&Cs form a binding contract between you and MRO.

What we will do with your donations

If we attempt to sell donations on your behalf, we will do so in whatever way and price we feel is appropriate. If we cannot sell your donations for any reason, these will be recycled or disposed of, rather than returned to you. We will not notify you of any proceeds we receive from doing this.

What MRO receives

As your agent, we will receive the total amount raised from selling your donations. In joining this scheme, you are donating the amount (or Net Proceeds) to MRO. We will then reclaim Gift Aid on the Net Proceeds. This means that we can claim 25p for every £1 it receives.

Where the Net Proceeds (NP) are under £1000

Where the NP in any one tax year (i.e. 6th of April to the following 5th of April) are under £1000, MRO will receive this as set out above without contacting you first. You will not be asked if you wish to receive the NP.

Where the Net Proceeds (NP) are over £1000

In all cases where NP are over £1000 in one tax year, MRO will receive the first £1000 NP as set out above without contacting you first. We will then contact you by letter or email following the end of each tax year to ask if you consent to the amount above the £1000 threshold being donated to us, or alternatively we may contact you before then if the £1000 threshold has been exceeded during that tax year, in which case we will then seek further consent from you each time any further goods of yours are sold in that year (if applicable).

You must let us know within 21 days from the date we get in touch with you if you would like to keep any of the NP which are above the £1000 threshold. If we do not hear from you within 21 days, we will assume that you agree to donating all additional NP to MRO. If we do hear from you within the 21 day period, and you request that the NP above £1000 threshold are paid to you, we will do so by bank transfer. We will provide you with a bank account details form and we will aim to make the bank transfer within 45 days of receiving the completed form. Information on the Net Proceeds (NP) We will contact you by email or letter once a year to let you know the total NP donated on your behalf to MRO. If the NP in any tax year are less than £20, we will not contact you at the end of that tax year with this information. However, where the NP are less than £20 for three years in a row, we will contact you at the end of that third year, although you can request to still be contacted annually by emailing us at: info@morayreachout.org.uk. We will not contact you each time an item you have provided to us is sold.

Important points to note when participating in the Gift Aid Scheme

  • You will need to pay more UK income tax (and/or capital gains tax) each tax year than the amount of Gift Aid which MRO and other charities claim on the total donations made by you to them in that tax year. If there is a shortfall in the amount of tax paid by you, it will be your responsibility to pay.
  • It is your responsibility to notify MRO if you no longer meet requirements and wish to be removed from the scheme. You must also inform us if you change your name or address.
  • If one of your donations sells for more than £6,000, you may be required to pay capital gains tax on this amount. This responsibility to pay capital gains tax will remain with you.
  • If a purchaser returns any of your goods to one of our shops for a refund or exchange, this will not fall back on you. We will assume financial responsibility for the refund or exchange requested.
  • We reserve the right to terminate this agreement at any time by contacting you by email/letter, and you may also terminate this agreement by writing to us at any time using the contact details provided below.

Contacting us

If you would like to notify us of anything relevant, or to stop taking part in the Gift Aid scheme, please email us at: info@morayreachout.org.uk

Updates to these Terms and Conditions

These T&Cs govern our Retail Gift Aid Scheme and may be updated as and when we need to. The current version will always be available at our Buckie Shop – 23 East Church Street, Buckie, AB56 1ET and on the MRO website www.morayreachout.org.uk

Shipping and Delivery

When you purchase good(s) from our site, the good(s) will be delivered through one of the following methods:

  • Collection from Store
  • Royal Mail
  • Hermes

Delivery will take place as soon as reasonably possible, depending on delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges, in addition, to the price of the good(s) that you purchase.

If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.