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Terms and Conditions

These terms and conditions (the “Terms and Conditions) govern the use of (the “site”). This site is owned, and operated Moray reach out. This site is an ecommerce website.

Intellectual Property

All content published and made available on our site is the property of Moray Reach Out and the sites creators. This includes but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.


When you create an account on our site you agree to the following:

  1. You are solely responsible for your account on the security and privacy of your account including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these terms and conditions.

Sales of Goods

These terms and conditions govern the sale of goods available on our site.

The following goods are available on our site:

  • Yarn
  • Hats
  • upcycled products
  • thrift items
  • gifts
  • and other handcrafted products

We are under a legal duty to supply goods that much the description off the goods you order on our site.

These terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk.

We reserve the right to modify reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that is your responsibility to monitor your payment instrument to verify receipt of any refund.


We accept the following payment methods on our site:

  • Credit Card
  • PayPal
  • Debit
  • direct debit
  • Bank transfer
  • Apple Pay

When you provide us with your payment information you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these terms and conditions, we reserve the right cancel or reverse your transaction.

Instore Gift Vouchers

  • These vouchers are non-refundable and cannot be exchanged for cash in part or full.
  • Not applicable for online purchases.
  • Vouchers will become invalid 5 years after purchase.
  • When the voucher is not used in full, the remaining balance will be written and authorised by the employee at the till.

Consumer Protection Law


Where the sale of goods act 1979, the consumer rights act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded; these terms and conditions will not limit your legal rights and remedies under that legislation. If there is a conflict between these terms and conditions and that legislation, the mandatory provisions off the legislation will apply.

Limitation of Liability


Moray Reach Out and our directors, officers, agents, employees, subsidiarise and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the site.


Except where prohibited by law, by using this site you indemnify and hold harmless; Moray reach out and our directors, officers, agents, employees, subsidiarise, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees rising out of your use of our site, or your violation of these terms and conditions.


Applicable Law

These terms and conditions are governed by the laws of the country of Scotland.




If at any time any of the provisions set forth in these terms on conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal, and the rest of these terms and conditions will still be considered valid.



These terms and conditions may be amended from time to time in order to maintain compliance with the law, which may alter how we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these terms and conditions or post a notice on our site.

Contact Details


Please contact us if you have any questions or concerns.